Domestic Shipping (Pakistan):

• Orders are processed within 1-2 business days.

• Standard shipping time is 2-5 business days from dispatch.

• Free shipping on orders over [insert threshold] PKR.

International Shipping:

• Available to selected countries.

• Shipping cost and delivery time vary by destination (typically 7-21 business days).

• Customs/import duties: the recipient is responsible for any applicable duties or taxes.

Order Tracking & Processing:
Once your order is shipped, you’ll receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

Important:

• We do not ship to PO boxes for some courier options.

• During sales/promotions, processing may take slightly longer.

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Return & Refund Policy

Eligibility:
If you’re not entirely satisfied with your purchase, we’re here to help. Returns are accepted within 14 days from delivery, provided the following conditions are met:

• The product is unused, unopened, and in the same condition you received it.

• It retains all original packaging, tags, seals, and accessories.

• Proof of purchase (order number) is provided.

Non-returnable items:

• Items on sale or marked final-sale may not be eligible.

• Products that have been opened, used, or damaged by the customer.

Refunds:
Once your return is received and inspected, we will notify you of approval. If approved, a refund will be processed to your original method of payment within 5-10 business days. Shipping costs (original & return) are the customer’s responsibility unless the return is due to our error.

Exchanges:
We currently offer size/exchange of the same item subject to availability. Please email us at 16singharofficial@gmail.com to request an exchange.